Privacy Policy

PRIVACY POLICY

Last Updated: March 22, 2026

This Privacy Policy describes how WOW Floors, a brand operated by Venture 316, Inc. (“Company,” “we,” “our,” or “us”), collects, uses, and protects your information when you interact with our services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect only the information necessary to provide and improve our services. This may include:

• Name
• Email address
• Phone number
• Address (for estimates, deliveries, or services)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

2. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Schedule appointments and estimates
• Communicate with you (calls, email, SMS)
• Process orders and service requests
• Send updates related to your project or inquiry
• Improve our services and customer experience

We do not use your information for third-party advertising.

3. SMS & Communication Disclosure

By providing your phone number or contacting us via SMS, you consent to receive messages from WOW Floors.

• Message frequency varies based on your interaction
• Message and data rates may apply
• Reply STOP to opt out
• Reply HELP for assistance

Important:
No mobile or messaging consent information will be shared with third parties or affiliates for marketing purposes.

4. Sharing of Information

We do not share your personal data with third parties for marketing or promotional purposes.

We may share information only in the following limited situations:

• To fulfill a service (e.g., installers, suppliers under confidentiality)
• To comply with legal obligations
• To protect our rights or prevent fraud
• With your explicit consent

We may share non-identifiable, aggregated data for internal analysis.

5. Data Storage & Security

We take reasonable measures to protect your personal information. Data may be stored using secure third-party services (e.g., CRM systems, communication platforms).

6. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Maintain records
• Comply with legal obligations

7. Cookies & Tracking

Our website may use cookies or similar technologies to improve your browsing experience.

You can disable cookies in your browser settings, though some features may not function properly.

8. Your Rights

You have the right to:

• Access your information
• Request corrections
• Request deletion of your data

To make a request, contact us below.

9. Contact Information

If you have questions about this Privacy Policy, please contact:

WOW Floors (Venture 316, Inc.)
📍 6211 Portsmouth Blvd, Portsmouth, VA
📞 757-465-2100
📧 info@shopwowfloors.com

10. Policy Updates

We may update this Privacy Policy from time to time. Continued use of our services constitutes acceptance of any updates.